Refund policy
Customer Support
Office Hours:
Monday to Saturday
(10:00 AM to 7:00 PM)
Contact Us:
• Call / WhatsApp: [ 88388 76104 ]
• Email: [ ordersuzhamagal@gmail.com ]
(Queries received outside working hours will be addressed on the next working day)
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1. Valid Reasons for Exchange
(Exchange requests must be initiated within three (3) days from the date of delivery)
Exchanges are permitted only under the following circumstances:
i) Manufacturing / Production Defects
• Products with genuine manufacturing or production defects are eligible for exchange.
• Upon verification, the Company shall process the exchange without additional product cost.
ii) Size Exchange
• Customers may request an exchange for size-related issues.
• Size exchanges are subject to:
o Availability of the requested size
o Payment of applicable exchange charges, including costs for product dry cleaning and re-courier
(Orders Cancellations are not permitted once placing the order)
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2. Exchange Process
• Upon receipt of the returned product, the Company will conduct a quality inspection.
• If the product passes inspection:
• A replacement product will be dispatched.
- If the requested size or product is unavailable:
• The customer may:
i) Select an alternative product of equal value, or
ii) Receive a coupon code equivalent to the product value, redeemable on future purchases
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3. Eligibility for Exchange
• Exchange requests must be initiated within three (3) days from the date of delivery.
• Each order shall be eligible for one (1) exchange only.
• Products must be returned in their original condition, unused, unwashed, with all tags and packaging intact.
• The Company reserves the right to reject any exchange request that does not comply with this Policy.
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4. Mandatory Proof Requirement
A continuous unpacking video is mandatory for all claims related to defective or incorrect products.
The video must:
• Be recorded without cuts or edits
• Clearly show the sealed package being opened
• Clearly display the defect
( Failure to provide valid video proof may result in rejection of the request)
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5. Return Shipping Policy
• The Company does not provide reverse pickup services.
• Customers are required to return the product through a nearby courier service at their own cost.
• The Company shall not be responsible for lost or damaged shipments during return transit.
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6. Non-Eligible Cases
Exchange requests shall not be accepted under the following conditions:
• Requests made after the 3-day window
• Products that are used, washed, altered, or damaged after delivery
• Minor variations in color due to lighting, photography, or screen resolution
• Incorrect size selection without willingness to pay exchange charges
• Products purchased under sale, clearance, or promotional offers (if applicable)
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6. Refund Policy
• The Company does not offer cash refunds under any circumstances.
• Only exchanges or coupon codes will be provided as per this Policy.
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7. Contact Information
For exchange requests or support, customers may contact:
• Email: [ ordersuzhamagal@gmail.com ]
• Phone / WhatsApp: [ 88388 76104 ]